Although there are many choices for IT Field Services, Retail Deployment Solutions is the one company you can turn to for your Everyday Service Requests and Skilled Project Management needs. With a Deployable Network of over 2500 registered technician’s we can confidently offer service in virtually every part of the US, Canada and Puerto Rico, with same-day service available in most areas.

Founded by IT Field Services Professionals and managed by Service Sector employees and former Field Service Technicians, our business model considers all sides of the Field Service event. We know and understand the needs of the Store Manager’s and their customers, the Field Technician and the IT Support department. This combination of “inside the box” perspective and “outside the box” thinking helps us to anticipate and solve problems that others may not consider their responsibility. Our goal is to exceed expectations. 

Even though we manage thousand’s of service calls every year, our unique Field Services Management Team approach allows us to oversee every Service Event with the individual attention they truly require. From simple Break-Fix repairs to New Store installations, our clients enjoy the dedication and support of an entire Team to ensure projects will be completed, and their issues will be resolved.

Our interactive Website has many unique features including a dedicated web portal for each customer we serve. This portal allows a customer to complete a variety of tasks including:

• Automated Service Request Entries
• Cost of Service Estimator feature
• Access to real-time progress reports
• Site Documentation and Digital Photo Storage
• Account Activity Reports
• Multiple Payment Options

Every Service Request or Project RFP is reviewed by our Project Management Team and pricing is based on the specific Statement of Work. Projects and Service Requests may be priced on a per hour, per day, or per event level, based on the customer’s specific requirements. Typically, our field service and project management costs average 20% less than the “one size fits all” pricing of our competitors.  We believe that a customer should not be charged for a skill set that is not required allowing Retail Deployment Solutions to be extremely competitive with our rates.